Approach | Medusys

Why Patient Centered Care?

Patient-centered care that reflects consumer-driven health care decision of an individual as opposed to collective or social choice–based health decision has many implications for clinical decision and resource allocation. With possession of required information and faced with appropriate assessment of preferences, patients make better choices for their own health. However, one must acknowledge that patient-centered approach for adults should effectively integrate tenets of value-based care to improve overall quality of care and societal well-being.

Patient-centered outcomes research focuses the attention on patient’s beliefs, preferences, and needs, in contrast to physician-centered care. However, one must acknowledge that patient-centered approach for adults should effectively integrate tenets of value-based care to improve overall quality of care and societal well-being. Thus, active participation of the patient as a stakeholder is an essential element of patient-centered outcomes research.

What are the pain points in

existing patient management systems?

Non-existing Patient Digital Personal Health Record

Non existent in 70 to 80% of people, which results in redundancy with patient needing to enter their health care data in multiple systems across multiple healthcare encounters. This increases significant burden to patient and may also result in many errors leading to misdiagnosis, treatment errors and treatment lapses

Lack of Integrated Approach

Personal healthcare records are not seamlessly integrated with the healthcare system, which results in redundancy and burden of paperwork. Also, Doctors & Healthcare providers do not have seamless experience when dealing with patient.

Inadequately informed patient

A well informed patient is very critical to the delivery of quality health care. Patient Education which is critical to the successful healthcare rollout are missing in most of the existing PMS.

Lack of Patient Feedback on Customers

Most of the current PMS do not have an effective patient feedback system which can help doctors identify gaps that will improve satisfaction, quality of care, and increase patient engagement. Importance of patient feedback is multifold in ongoing care.

Globally, the number of digital health solutions is increasing, but none of them address patient centric care and patient journey. None of them have the last mile connectivity and universal applicability. Most of them are resource intensive and expensive. The WHO agenda of Universal health coverage will remail ideal unless an innovative and inexpensive solution is developed and deployed.

Dr. Murthy, our founder says, “In my clinical practice of 25 years across the spectrum of developed and developing nations, I have realized the need for IT ecosystem with patient centric care and ability to reach real-world i.e. rural and remote locations”.

Our product is built on patient centric approach and provides all stakeholders in the healthcare ecosystem with enough tools to navigate the patient’s journey from awareness stage to ongoing care. We seamlessly integrate with health systems understand and engage their patients in their entire journey to provide them safe, effective, patient centered, timely, efficient and equitable care.

Our all-in-one digital health system includes several tool in following areas

Patient Management System
e-Clinical Databases/e-registries
e-CME (e-Continued Medical Education)

The data from all the tools seamlessly integrates and power the knowledge engine to enable AI-powered clinical decisions

Frequently Asked Questions

1What is the uniqueness of our product?

There are evident gaps in healthcare IT systems across the world due to lack of patient-centric approach leading to incoherent data-driven decisions.Patient journey, being a multi-stage journey with different channels and touch points poses information asymmetry between patients and health care providers.

Our product emphasizes patient centric approach and equips all stakeholders in the healthcare ecosystem with enough tools to navigate the patient’s journey from awareness stage to ongoing care. We help health systems understand and engage their patients in their entire journey to provide them safe, effective, patient centered, timely, efficient and equitable care.

2What are the security features of Medusys Application?

We have incorporated several effective security measures that offer robust data protection across endpoints and networks to protect data in both states.
One of the most effective data protection methods for both data in transit and data at rest is data encryption.
Implemented robust network security controls to help protect data in transit. Network security solutions like firewalls and network access control have been implemented to help secure the networks used to transmit data against malware attacks or intrusions.
We don’t rely on reactive security to protect data. Instead, use proactive security measures that identify at-risk data and implement effective data protection for data in transit and at rest.
Other data protection solutions are implemented with policies that enable user prompting, blocking, or automatic encryption for sensitive data in transit, such as when files are attached to an email message or moved to cloud storage, removable drives, or transferred elsewhere.

3What are the safeguards of data in this app?

Patients’ information is stored in a de-identified manner only re-identifiable to each site that input the data for patient follow-up at the specific site.
Non identifiable data is stored in a secure remote server with password protected access to the on-line data base (with the exception of re-identifiable patient number that is only re-identifiable at the site where data was entered for terms of follow up only).
All sensitive data that could potentially re-identify the anaesthetist, the hospital or the patient (e.g hospital record number, age, height, weight) are encrypted for transfer from the data entry terminal to the server.

4What steps are taken to protect patient identifiers and other health information (PHI)?

Protected information is only accessible for registrants to the online interface with unique username and password.
The online interface logs out automatically if the computer/mobile screen is left unattended for 20 minutes.
A UIN (Unique Identification Number) is created for every patient which is system generated random number for security and subsequently used through all queries thereby neutralizing the patient identification.
Individuals with login access to the App and online interface will have access to the reports.
All sensitive and PHI which could potentially identify a patient is encrypted for transfer from the computer terminal to a remote secure server
Patient Name or any patient identifier is not displayed in any of the queries or reports.

5Are project governance and datasets validation measures deployed?

A memorandum of understanding has been generated explaining collaborators’ responsibilities. Subscription Details, Terms & Conditions Document, Privacy Policy Document, End User License Agreement (EULA) are clearly displayed at the time of user registration.
Individual data collectors and users of the App will be required to acknowledge its content during their initial log-on process.
The users have ownership of their dataset and will be able to remove or upload the datasets to cloud server as per their requirements.

6What are the Organizational safeguards put in place to make it Hipaa Compliant?

Several Administrative, Technical and Physical Safeguards are incorporated to ensure security and integrity of datasets, both at rest and in transit.
Security awareness training has been implemented so employees are trained and reminded of policies and procedures relating to software updates
Computer log in monitoring, password updates and other key security measures are implemented
Contingency planning, adequate preparation, policies and procedures are in place in order to respond to an emergency if there is a fire, vandalism, or other natural disaster
Physical safeguards, facility access controls are implemented to protect the location and devices during development and deployment.
Sufficient practices are implemented to allow access to only those people who need access to do their jobs.

7Is patient consent required for Medusys App?

Medusys aims to capture every patient record, thus reducing a selection bias. There is no intervention being investigated because this App is a registry of routine clinical practice.
This App advocates quality assurance initiatives measuring outcomes from routine practice and is an unbinded observational cohort database and is NOT A RESEARCH activity. Every patient has the right to know what happens with that information and about security of cloud storage of sensitive information.
“Opt-out” consent can be used which has far better patient acceptance and recruitment. Medusys can help you to develop one such consent.
Always, speak to your local institutional ethics committee

Why Patient Centered Care?

Patient journey is not a linear one, but rather a multi-stage journey with many different channels and touch points along the way.

Health Systems need to understand at what stage patients are in this “engagement tree”

What are the Challenges of Information Flow?

INFORMATION SEEKING & INFORMED DECISIONS

WHY e-PCOM?

PATIENT CENTERED OUTCOME MEASURE